AFTER INSTALLATION / CUSTOMER GUIDE
Your system, from handover onwards
A practical guide to what happens after commissioning: your handover information, monitoring, export arrangements, warranties and how to get support.
Keep the pack together
Check monitoring access, equipment details, safety information and the records supplied for your installation.
Save the important records
Keep invoices, commissioning and electrical records, system schematic, warranty information and any applicable MCS or network documents.
Watch normal performance
Generation moves with season, daylight, weather and shading. Persistent alerts or unexpectedly low output should be investigated.
Check the export route
Export arrangements depend on the installation. Eligible systems may use SEG; commercial and larger systems can follow a different route.
Common questions after installation
When will scaffolding be removed?
Removal is arranged once the installation is complete and the site is ready. Timing depends on the scaffold provider and the project arrangements.
When will I receive an MCS certificate?
Where MCS certification applies, the certificate is issued after installation and the required registration process. Timing varies by project, so ask Quantum for the current status.
How can I be paid for exported electricity?
For an eligible installation in Great Britain, you can apply to a supplier offering a Smart Export Guarantee tariff. Suppliers set their own rates and terms and suitable export metering is required. Larger or otherwise ineligible commercial projects may use a different export agreement.
What is the difference between my inverter app and export metering?
The inverter app shows system performance. An export supplier relies on suitable metered export readings for tariff payments.
Where are my inverter and battery warranties?
Warranty terms depend on the exact equipment installed. Keep the manufacturer details, model names and serial numbers with your handover records and contact Quantum if a promised document is missing.
What about DNO approval or acknowledgement?
Grid connection and export permissions depend on the installation and local distribution network operator. Keep any DNO letter, acknowledgement or export MPAN supplied with the handover pack.
Use the existing customer support route or email contact@quantumsolaruk.com.